Jex Platform Terms of Service
Last Modified: August 22, 2024.
Please read these Terms of Service ("Terms" or "Terms of Service") carefully before
using the www.jex.global website (the “Platform” or “Jex Platform”) operated by Jex
Global, Inc. ("Jex", "us", "we", or "our"). For purposes of these Terms, “you” and
“your” means you as a user of the Services. We may update these Terms by posting an
updated version to our website (“Site”) here
Your access to and use of the services and features we make available to you on the
Platform (the “Services”) is conditioned upon your acceptance of and compliance with
these Terms. These Terms apply to all visitors, users and others who wish to access or use
the Services. By accessing or using the Services, you agree to be bound by these Terms
and to receive all communications and notices from us electronically. If you disagree with
any part of the Terms, then you do not have our permission to access the Service. If you
have questions about these Terms, contact our Customer Support team by submitting an
email request at help@jex.global before accessing the Services.
If you are accessing or using the Services on behalf of a business or other legal entity
(“Business”), (i) you represent that you are authorized to enter into, and bind the Business
to these Terms and register for the Services; and (ii) the Business is legally and
financially responsible for your access to and use of the Services, as well as for the use of
the Services by others affiliated with you, including any employees, agents or contractors.
SECTION 24 ALSO INCLUDES YOUR WAIVER TO CONSOLIDATED OR CLASS
ACTIONS AND YOUR AGREEMENT TO RESOLVE DISPUTES THROUGH
BINDING ARBITRATION. PLEASE READ IT CAREFULLY AND ONLY CONSENT
TO THESE TERMS IF YOU FULLY UNDERSTAND AND AGREE TO THIS
PROVISION.
1 - Overview
Jex enables businesses to seamlessly manage relationships with local and international
independent contractors. You may register to the Platform as either a “Contractor” or
“Client”. Depending on the designation of your account, different Services may be
available to you. Certain Services may also only be available subject to the payment of
such fees detailed on the Platform.
Client and Contractor Management Services
Clients use Jex to seamlessly onboard Contractors to their accounts payable systems,
conduct vendor due diligence, guide them on compliance as applicable, execute
agreements and produce statements of work, and simplify the process of making
payments to Contractors (“Client Management Services”).
Contractors use Jex to easily connect with their clients, memorialize contract terms, store
payment and bank account preferences, and unify payment flows through a single
platform (“Contractor Management Services”).
How does Jex Platform works
â—Ź Registration is free.
â—Ź Jex collects compliance information from Contractors on behalf of Clients.
● Jex’s Contract generation tool allows Users to set memorialize timelines,
deliverables, fees, and acceptance criteria.
â—Ź Clients and Contractors agree that the acceptance criteria have been met.
â—Ź Clients make payments to Contractors through the Jex Platform using supported
payment methods
â—Ź Jex makes payouts to Contractors.
â—Ź Contractors receive owed funds after every payout until the contract is terminated
by either Client or Contractor
â—Ź In the event that the contract is a milestone contract, the contract will continue
until it is terminated.
Consultant Services
Clients may also use Jex to receive the services of specialized consultants engaged by
Jex, Jex EOR Partners and/or other third-party partners of Jex (“Consultants”) for the
provision to Clients of certain human resource and other related services (“Consultant
Services”). The receipt of any Consultant Services is subject to the execution of a
separate agreement between the Client and Jex or the applicable Jex EOR Partner, as set
forth on the Jex Platform (“Consultant Services Agreement”). In the event of a conflict
between the Consultant Services Agreement and these Terms, the provisions of the
Consultant Services Agreement shall prevail.
2 - Definitions
Capitalized terms in these Terms of Service are defined as follows:
“Account” is an account to access and use the Platform in accordance with the terms
hereof.
“Administrator” are Users with authority to, on behalf of a Business, apply for an
Account, access the Services, manage an Account, and otherwise act on behalf of the
Business.
“Clients” are Users who use the Services to onboard Contractors, perform due diligence,
generate and execute Contracts, make payments to Contractors for their services and/or in
connection with the receipt of any Consultant Services.
“Contracts” are the legally binding documents executed by Clients and Contractors using
the Platform’s Contract generation tool that describe the services to be provided by the
Contractor, payment terms, and other information regarding the legal relationship
between a Client and a Contractor.
“Contractors” are Users who offer and perform services to Clients as described in
Contracts and who receive payments from Clients through the Platform.
“Jex EOR Partners” are third parties engaging with Consultants as an employer of record
in connection with the provision of Consultant Services.
“Disputes” are disagreements between a Client and a Contractor regarding performance
of, or payment for the services described in a Contract.
“Payment Service Provider(s)” are third-party financial service providers with respect to
payment of funds by Users hereunder, including, payments from Clients and settlement of
funds to Contractors as part of the Management Services.
“Funds” are the funds payable to Contractors for the services described in a Contract.
“Management Services” are any Client Management Services or Contractor Management
Services.
“Users” are Clients, Contractors, Administrators, and any other person authorized to
access an Account.
3 - Eligibility
We make the Platform and the Services available to Users 18 years of age or older. If you
are aged between 16 and 17, you confirm that you have the permission and consent of a
parent or legal guardian prior to utilizing the Platform and the Services. In cases where
you are under 16, or if such usage is prohibited by law, you may not create an Account or
use the Services. You must be a human to open an Account. Accounts registered by
“bots” or other automated methods are not permitted. You may not maintain more than
one Account at a time. By applying for an Account and using the Services, you represent
and warrant that you are of legal age to form a binding contract and meet all of the
foregoing eligibility requirements. If you do not meet these requirements, you may not
access or use the Services or apply for an Account. Jex may refuse to provide open an
Account for any individual or entity at its sole discretion.
4- Jex Accounts
4.1. Applying for an Account. In order to access and use the Services, you will be
required to create an account. To apply for an Account, you must provide your full legal
name, a valid email address, your social security number, EIN, TIN, legal address and/or
any other required information to complete the sign-up process, as requested by Jex. If
you are applying for an Account on behalf of a Business, you may also be required to
provide a business address, business ownership details, the nature of the business and
other business information that we may request. We will use this information to permit
Jex and its financial partners to conduct due diligence on you prior to opening an
Account, and throughout the course of our business relationship with you. If you are
applying for an Account on behalf of a Business, you must specify at least one
Administrator. You are liable for any actions of your Administrator, and for any other
person with access to your credentials or your Account. If you are an Administrator, you
represent and warrant that you have the authority to apply for and to manage your
Business’ Account.
4.2. Account Security. You are fully and solely responsible for maintaining the privacy
and security of your computer system, mobile device and all activity on your Account,
even if such activities were not committed by you. You will promptly disable access to
the Services if you believe your Account has been compromised or stolen, and you will
immediately notify us if you believe your Account credentials have been compromised or
stolen, and in the event of any unauthorized access to or use of your Account. Jex will not
be liable for any losses or damage arising from unauthorized use of your account or
password, and you agree to indemnify and hold Jex harmless for any unauthorized,
improper or illegal use of your account and any charges and taxes incurred, unless you
have notified us via e-mail at help@jex.global that your account has been compromised
and have requested that we block access to it, which we will do as soon as reasonably
practicable. We will attempt to prevent unauthorized transactions or other activity using
your Account, and we will assist you in the event your Account is compromised, but we
do not police for and cannot guarantee that we will learn of or prevent, any inappropriate
use of the Services and you are solely responsible for any financial or other loss that
results from unauthorized access to your Account. We may suspend access to your
Account if we suspect your Account has been compromised.
5 - Use of Services
Subject to these Terms and the terms of any Consultant Services Agreement, as
applicable, Jex allows you to access and use the Platform and/or Services on a
non-exclusive basis solely for your or the Business’, as applicable, internal business
purposes. Jex may, at its sole discretion and at any time, modify or discontinue providing
the Services or any part thereof without notice.
Use of and access to the Platform and/or Services is void where prohibited by law. By
using the Services, you (where relevant on behalf of the applicable Business) represent
and warrant that (a) any and all registration information you submit is truthful and
accurate; (b) you will maintain the accuracy of such information; (c) your use of the
Services does not violate any applicable law, regulation, or obligation you may have to a
third party; (d) will not add any Personal Data (as defined in the DPA) of any third-party
(“Third-Party“) to the Services, without the prior consent of the applicable Third-Party,
and shall ensure that a record of such consents is maintained, all as required under
applicable law; and (e) you shall comply with applicable laws, regulations, guidelines,
these Terms and any Consultant Services Agreement throughout your use of the Platform
and/or Services.
5.1. Third Party Providers.
The Client acknowledges that the Services may integrate or interoperate with products
and services of third parties (“Third-Party Products”), or import or export data and other
content to or from Third-Party Products (collectively, “Integrations”).
Any use of any Third-Party Products is solely at Client’s own risk. Jex is not responsible
for Third Party Products, any use by Client of Third-Party Products, and any exchange of
data between Client and any Third-Party Product is solely between Client and the
applicable provider.
Jex makes no representation, warranty or commitment and shall have no liability or
obligation whatsoever in relation to the content or use of, or correspondence with, any
such Third-Party Products, or any transactions completed, and any contract entered into
by the Client, with any provider of such Third-Party Products. Any contract entered into
and any transaction completed via any Third-Party Product is between the Client and the
relevant third party, and not Jex. The use of any Third-Party Products is subject to the
applicable third party's terms and conditions and privacy policy. Jex does not endorse or
approve any Third-Party Products nor the content of any of the Third-Party Product made
available via the Services.
If Client opts to use any Integrations, Client agrees to: (i) assume sole responsibility for
and all risk arising from Client’s use of Integrations and the content, functionality, or
availability of any Third-Party Products, including waiving and releasing Jex from any
claims directly or indirectly related thereto; and (ii) without limitation, defend, indemnify,
and hold harmless Jex from any third party claims directly or indirectly arising from or
related to Client’s use of any Integrations.
JEX PROVIDES INTEGRATIONS “AS IS'' WITHOUT WARRANTY OF ANY KIND
AND ONLY AS A CONVENIENCE.
6 - Content
Certain types of content may be made available through the Services. “Content” as used
in these Terms means, collectively, all content on or made available through the Services,
including any documents, images, photos, pictures, videos, data, audio or text, and any
modifications or derivatives of the foregoing. Jex allows you to upload certain content
including but not limited to documents, text and other data on or through the Services,
referred to herein as “User Content”.
EXCEPT AS EXPRESSLY SET FORTH IN ANY CONSULTANT SERVICES
AGREEMENT, JEX DOES NOT ENDORSE ANY CONTENT (INCLUDING
WITHOUT LIMITATION ANY USER CONTENT) OR ANY OPINION,
RECOMMENDATION, OR ADVICE EXPRESSED IN ANY CONTENT AND
EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY IN CONNECTION WITH
THE CONTENT AND/OR USER CONTENT. WE DISCLAIM ALL LIABILITY,
REGARDLESS OF THE FORM OF ACTION, FOR THE ACTS OR OMISSIONS OF
ANY AND ALL USERS (INCLUDING UNAUTHORIZED USERS), WHETHER
SUCH ACTS OR OMISSIONS OCCUR DURING THE USE OF THE SERVICES OR
OTHERWISE.
Jex may, at its sole discretion, choose to monitor User Content for inappropriate or illegal
behavior, including through automatic means, provided however, that Jex reserves the
right to treat User Content as content stored at the direction of users for which Jex will
not exercise editorial control except when violations are directly brought to Jex’s
attention.
You understand that Jex is not responsible for the accuracy, usefulness, safety,
appropriateness of, or infringement of any intellectual property rights of or relating to this
Content (including but not limited to the User Content). Although Users must agree to
these Terms, it is possible that other Users (including unauthorized users) may post or
transmit offensive or obscene materials and that you may be involuntarily exposed to
such offensive or obscene materials. You hereby waive any legal or equitable rights or
remedies you have or may have against us with respect thereto.
It is also possible for others to obtain Personal Data about you due to your use of the
Platform, including through any User Content that you make available through your
account. Anyone receiving or viewing User Content you share with other Users may use
information you provided through such User Content for purposes other than what you
intended. We are not responsible for the use of any Personal Data that you disclose on the
Platform or through any User Content by any third party. By making any information
available through the Platform you acknowledge that you understand and have agreed to
such risks.
7 - Restrictions
7.1 User Content Restrictions. Jex has no obligation to accept, display, or maintain any
User Content. Moreover, Jex reserves the right to remove and permanently delete any
User Content uploaded by you, without notice and for any reason. You are and shall
remain at all times fully and solely responsible for any User Content that you upload to
the Services. You represent and warrant that any User Content that you upload (i)
complies with applicable law; (ii) does not infringe or violate any third-party intellectual
property rights, privacy or publicity rights, or moral rights; and (iii) that you have all
necessary rights and authorities to submit such User Content.
Without limiting the foregoing, you agree that you will not transmit, submit or upload any
User Content to the Platform and/or Services or act in any way that: (i) restricts or
inhibits use of the Services; (ii) imposes an unreasonably or disproportionately large load
on our infrastructure; (iii) violates the legal rights of others, including defaming, abuse,
stalking or threatening Users; (iv) infringes (or results in the infringement of) the
intellectual property rights, moral rights, publicity, privacy, or other rights of any third
party; (v) is (or you reasonably believe or should reasonably believe to be) stolen, illegal,
counterfeit, fraudulent, pirated, violent or unauthorized, or in furtherance of any illegal,
counterfeiting, fraudulent, pirating, unauthorized, or violent activity, or that involves (or
you reasonably believe or should reasonably believe to involve) any stolen, illegal,
counterfeit, fraudulent, pirated, or unauthorized material; (vi) does not comply with all
applicable laws, rules and regulations; or (vii) posts, stores, transmits, offers, or solicits
anything that contains the following, or that you know contains links to the following or
to locations that in turn contain links to the following: (a) material that we determine to
be offensive (including material promoting or glorifying hate, violence, bigotry, or any
entity (past or present) principally dedicated to such causes or items associated with such
an entity), (b) material that is racially or ethnically insensitive, defamatory, harassing or
threatening, (c) pornography or obscene material, (d) any virus, worm, trojan horse, or
other harmful or disruptive component; or (e) anything that encourages conduct that
would be considered a criminal offense, give rise to civil liability, violate any law or
regulation or is otherwise inappropriate or offensive.
7.2. Use Restrictions. You may not use the Platform and/or Services for any illegal,
fraudulent or unauthorized purposes. You may not use the Services to violate intellectual
property laws, or any other any laws in your jurisdiction that are applicable to you. You
may not use the Services for personal, household, family, consumer or other
non-commercial purposes. You may only use the Services for your bona fide internal
business purposes in accordance with the terms hereof. You may not use the Services to
solicit or provide services for the benefit of (a) an individual, organization, or country
that is blocked or sanctioned by the United States, including those identified on the
United States Office of Foreign Asset Control (OFAC); (b) any unaffiliated third parties;
or (c) any other services not for the benefit of a User.
8 - Data Protection
You acknowledge and agree that Jex may collect and process your Personal Data in
connection with your receipt of the Services.
9 - Payments
9.1 Payment Plans. If you are a Client, certain Services are subject to the payment of the
fees to Jex detailed on the Jex Platform. You may access and use such Services by
selecting from one of our payment plans ("Payment Plan(s)"). Payment Plan details are
set forth on our Pricing Page. You hereby agree to make payment to Jex of such fees
detailed on the Platform in accordance with your applicable Payment Plan. If you are
using our Platform in connection with Consultant Services provided by Jex EOR
Partners, your use of the Platform is not subject to the payment of any fees to Jex. Please
note additional fees may apply pursuant to the applicable Consultant Services Agreement.
The payment plan will be charged at the moment you issue a payment to a Contractor or
an employer or record on the platform as an additional amount. A separate invoice will be
generated and will be located in the billing section.
If you pay for your Payment Plan using a debit method, wire transfer or credit card
(“Card”), the following terms apply:
Foreign Transaction Fees. You acknowledge that for certain transactions, your Card’s
issuing bank may charge a foreign transaction fee or other charges.
Declined Payment. If payment is declined due to expiration of the Card, insufficient
funds, or otherwise, Client remains responsible for any amounts not remitted to Jex and
Jex may, in its sole discretion: (i) continue presenting the Card once it has been updated
by Client (if applicable) or (ii) terminate this Agreement.
In the case where you have auto payments activated on Jex, we will automatically charge
you your payment plan on top of the payments Client will be issuing.
Payment Plan fees are stated exclusive of any sales tax, value-added taxes, use or
withholding tax or other governmental assessments of any nature in your jurisdiction
(collectively, “Taxes”). You are responsible for paying all Taxes associated with your
Payment Plan, except for those taxes based on our net income. Should any payment for
the Services be subject to withholding tax by any government, you will reimburse us for
such withholding tax.
Jex may, at its sole discretion, offer a Payment Plan with a free trial for a limited period
of time ("Free Trial").To participate in a Free Trial, you must select a Payment Plan and
provide a valid payment method, however, we will not charge your payment method
unless you continue using the Services after the Free Trial is over. If you are on a Free
Trial, you may cancel at any time until the last day of your Free Trial by emailing
help@jex.global. If you or Jex cancel your Free Trial, you acknowledge and agree that
we may delete all Contracts, Forms, Content, and all other data associated with your
Account during your Free Trial. If you do not cancel your Free Trial, then your Free Trial
will automatically be converted to a paid Payment Plan at the end of the trial period, and
you hereby authorize us to charge the payment method your provided us in accordance
with your Payment Plan To cancel your Payment Plan after your Free Trial has ended and
your Payment Plan has begun, you must notify us by sending Jex notice of termination to
at least 5 days prior to the end of your next billing cycle. At any time and without notice,
Jex reserves the right to (a) modify the terms of any Free Trial offer, (b) withdraw any
Free Trial offer, or (c) cancel any Free Trial Payment Plan at any time.
Your payment obligations under your Payment Plan for each billing cycle may not be
canceled after a billing cycle has commenced, and you will not receive a partial refund if
you stop using the Services and terminate your Payment Plan before the end of a billing
cycle. All fees paid by you to Jex are non-refundable and there are no credits for partially
used Payment Plan periods. We may consider certain refund requests on a case-by-case
basis in our sole discretion.
9.2 Payment Methods. To facilitate payments through the Service, Jex partners with a
variety of Payment Service Providers, including payment gateways, money transmitters,
wallet providers, credit and debit card payment processors, merchant acquirers, and
merchant acquiring banks. Depending on your location, some payment methods may not
be available to you, and we cannot guarantee that you will be able to use any payment
method in connection with the Services even in locations where your preferred payment
method is available for use. Depending on the desired payment method, Users may be
required to enter into a separate agreement with the applicable Payment Service Provider
(“Payment Service Provider Agreement”). Your use of any payment method is subject to
the terms and conditions of the applicable Payment Service Provider’s rules and
regulations and your agreement with them, and we will not be liable to you for any losses
you suffer in connection with your use of any third-party payment services. Jex is not a
party to your Payment Service Provider Agreement and will not intervene in any disputes
related to payments you make or receive using any third-party payment method. Jex also
supports Client payments via Automated Clearing House (“ACH”) transfer, which will be
subject to the National Automated Clearing House Association (“NACHA”) Operating
Rules, and by wire transfer. Users are solely responsible for payment of insufficient funds
fees, overdraft fees, wire transfer fees or other bank fees that you or we incur in
connection with ACH payments, Payment Service Provider transaction fees, taxes, and
any other third-party payment method fees or charges. Jex does not charge Contractors
any fees for payments processed through the Platform regardless of payment method.
However, Jex is not responsible for any transaction fees, foreign exchange fees or any
other fee imposed separately on a Contractor by a Payment Service Provider or by
Contractor’s own financial institution.
9.3 Compliance. Solely to protect against money laundering, terrorist financing, fraud,
unauthorized transactions or as otherwise required by applicable law, Jex and Payment
Service Providers will collect, store and analyze User payment information. Payment
Services Providers may also collect payment information necessary for processing User
payments. Except for payment amount and payment status details stored in your
dashboard, Jex does not have access to payment information provided to Payment
Services Providers, and such information will be subject to the privacy policy of each
Payment Service Provider.
By using any payment method and providing payment information to Jex or to any
Payment Service Provider, you represent and warrant that you are the owner, or
authorized representative of the owner of the bank account or payment method account
you use to send or receive payments, and that you are legally authorized to send or
receive payments using such accounts.
All payment services, including withdrawal services will be provided by Jex’s Payment
Service Provider.
9.4 Payment Service Providers. If you make or receive payments using a Payment
Service Provider, you acknowledge and agree that you will comply with any Payment
Service Provider terms of service or other agreement between you and the Payment
Service Provider.
10 - Management Services
The following terms apply to any Management Services hereunder:
10.1 Contracts
10.1.1 Contract Dashboard. Users can use the Platform to create and manage Contracts.
Each Contract is assigned a unique Contract ID. Users can organize Contracts on the Jex
dashboard according to Contract type, execution status, Client, Contractor and ID.
10.1.2 Contract Templates. Jex provides Users with two Contract templates
(“Templates”):
“Fixed Contract” - open-ended contracts featuring fixed payments at regular intervals for
recurring services.
“Pay As You Go Contract” closed-end contracts featuring payment of a predetermined
amount upon acceptance of services by the Client, partial payment can be made at regular
intervals
10.1.3 Contract Dashboard. Users can set contract terms by selecting from pre-set
parameters using Jex’s Contract generation tool. Parameters include Client and
Contractor names and addresses, Contract type, payment type, payment cycles, special
clauses and jurisdiction. Users can also use the web form to input project scope,
Statements of Work, and other Contract details.
10.1.4 Contract Execution. Users can use Jex’s secure e-sign functionality with third
party APIs to execute agreements. Contracts executed on Jex are legally binding.
10.1.5 Pre-Existing Agreements. Users can also use the Jex dashboard to upload and
manage agreements created and executed by Clients and Contractors outside the
Platform. Users can extract parameterized terms from pre-existing agreements such as
payment amount, type, and due date, and amend pre-existing agreements to insert new
terms, all from within the same interface.
10.1.6 Contract Management. Users can securely store and manage multiple Contracts
in their Accounts organized by type, counterparty, and completion status. Users can limit
access to Contracts and Contract information to specific persons, companies, or groups.
Users can track each Contract according to CIient approval status and payment status.
Users may also modify or terminate Contracts through the Platform.
10.1.7 Prohibited Contract Terms. If we determine that the content of a Contract
violates these Terms, we may remove the Contract from your Dashboard without prior
notice to you. We may also suspend or close your Account. To the extent permitted by
applicable law, we will provide you with notice of any of the foregoing promptly
following taking any such action. Contracts removed from your Account may not be
edited or restored.
10.2. Disputes and Contract Cancellations.
10.2.1 Reversals and Disputes. Clients should not initiate payments until Contractors
have met the acceptance criteria or other requirements detailed in a Contract. Except to
satisfy the compliance obligations set forth in Section 9.3, Jex cannot reverse payments
or withhold funds from Contractors, and cannot cause Payment Service Providers to
reverse payments or withhold funds from Contractors once funds have been received by
Jex or the relevant Payment Service Provider. If a Client is not satisfied with the service
provided by a Contractor or makes a payment in error, the Client must initiate a refund,
reversal or other payment dispute process directly with the Contractor or with the
relevant Payment Service Provider. Jex will not adjudicate payment or Contract disputes
between Users regardless of payment method or Contract status under any circumstances,
and Users are solely responsible for dispute settlement. Refunds and reversals of
payments made through a Payment Service Provider are subject to the terms and
conditions of your Payment Service Provider agreement.
10.2.2 User-Initiated Contract Cancellation. If a Client owes outstanding payments to
a Contractor after completion of work, or if a Client is dissatisfied with the service
provided by a Contractor, the Client or Contractor may initiate cancellation of the
Contract through the Jex dashboard. Cancellation of a Contract through the Jex
dashboard has no bearing whatsoever on the merits of a Contract dispute, or the
interpretation of the terms of, or legality or validity of a Contract. The Services record the
initiator of, and the time and date of the cancellation. If you delete a Contract, the deleted
Contract and all Content therewith will immediately become inaccessible to other Users,
after which we will permanently delete the Contract from our servers. Users may not
initiate or request payment for services related to, or alter the status of a Contract after it
has been canceled.
10.2.3 Contract Cancellation by Jex. Jex may cancel a Contract in the event of
suspicious Account activity or Account compromise; fraud, harassment, and threats;
unfair, deceptive, or abusive acts or practices; illegal acts; at the direction of a regulatory
authority; or for any other violation of these Terms of Service. Jex may also cancel a
Contract if a User is no longer a Jex Accountholder in good standing. Please contact us if
you believe a Contract or another User is in violation of these Terms.
10.3. Tax Forms & Invoices.
10.3.1 Form and Invoice Generation. We use User data to generate required tax
documents for Users. For Clients and Contractors in the United States, we automatically
generate forms W9, W-8BEN and W-8BEN-E (“Forms”) to be dated and signed by the
Contractor. We do not guarantee that information on any Form generated by the Platform
is accurate or correct, or that Users have selected the appropriate Form for the type of tax
return they submit. Users should verify the accuracy and completeness of the information
on the forms before submitting them to other Users or to any tax authority. By using Jex
to generate and sign Forms, you represent and warrant that the information you have
provided is accurate and complete, and specifically to the terms of Section 12 regarding
electronic signatures.
We also generate and submit invoices to Clients on behalf of Contractors when payment
is due. Contractors may also use Jex to automatically submit invoices for recurring
services, or schedule delivery of invoices according to project milestones set for in
Contracts.
Jex does not provide tax, legal or accounting advice to Users. We will do our best to
provide you with the information you need to make your own decisions about compliance
with applicable U.S. tax laws. If you have questions after reviewing the Forms we
generate and other tax withholding rates, or any other tax information provided by Jex or
the Internal Revenue Service (“IRS”), you should consult your own tax, legal or
accounting advisors prior to completing or submitting a Form or paying an invoice. The
disclaimers in this paragraph apply equally to you as a Client or a Contractor.
Information regarding tax withholding rates calculated by Jex and provided to you
through the Tax Compliance Services is dependent on accurate and truthful information
regarding Users and their situation or circumstances. Jex will in no way be liable to you
or any third party (including but not limited to any taxation authority) for any losses or
penalties, pecuniary or otherwise, arising from a User entering inaccurate or false
information, whether purposefully or not, or misrepresenting their business type, taxation
or employment status in any manner.
Information regarding tax withholding rates calculated by Jex and provided to you is
further dependent on your specific business circumstances and tax form settings you
provide to Jex, the income type provided by Clients in payments to Contractors as well as
any other tax-related information. Users may also owe indirect taxes (such as VAT or
GST) depending on the applicable tax laws in the jurisdiction where they are domiciled,
in addition to the payment amount indicated in an invoice. Users agree that they are
solely responsible for any obligation to deduct or withhold taxes and for any other tax
requirements applicable to them. You also agree that the amount of any invoice, and any
fees you owe for the Services are net of direct or indirect taxes, levy, withholding tax or
deductions.
Specifically, if you are a Contractor and use the Tax Compliance Services, you
acknowledge and agree to the following (the “Contractor Tax Compliance Obligations”):
You are solely responsible for remitting any amounts owed by you to the IRS or other
governmental authority in a timely fashion according to IRS rules and regulations and
your normal accounting practices;
You will update your settings to reflect any material changes to your situation or
circumstances that may affect your tax withholding rates, within 30 days of becoming
aware of such material change; and
You will inform Jex of any errors or omissions you discover that would affect a tax
withholding calculation, within 30 days of becoming aware of such error or omission.
Jex will in no way be liable to you, any taxation authority, Client, or any third party for
any losses or penalties, pecuniary or otherwise, arising from your failure to adhere to
these Contractor Tax Compliance Obligations.
10.4. Appointment of Jex as Payment Agent
Contractors and Client employees (each a “Payee” for purposes of this Section) hereby
appoint Jex as their limited authorized payment collection agent (“Payment Agent”)
solely for the purpose of facilitating the receipt of payments (via its Payment Services
Provider, if applicable) from Clients for Services provided in connection with Contracts
or their employment.
Payee agrees that payment received from Clients by Jex will be considered the same as
payment made directly to Payee, regardless of whether Jex remits or fails to remit the
payment to Payee. Payee also authorizes Jex in its role as Payment Agent to:
hold, disburse and retain payments on behalf of Payee pursuant to these Terms of Service,
or otherwise instructed Jex’s Payment Service Providers to do so;
issue refunds to Clients at the request of Payee; and
manage Client credit and debit card chargebacks on behalf of Payee.
In accepting appointment as Payment Agent, Jex assumes no liability whatsoever for any
acts or omissions of Payees related to Contracts, employment, Forms, or these Terms of
Service, failure by Payee to provide the Services in accordance with Contracts or their
employment, or failure by Clients to make payments owed to Payee, and Payee
understand that Jex’s obligation to pay Payee is subject to and conditional upon Jex’s
actual receipt of payment from Clients. Payees further authorize Jex to delegate its
Payment Agent obligations under these Terms of Service to certain of its affiliated
entities (“Affiliates”) both within and outside the United States; provided, that, Jex will
remain liable for discharge of its obligations under these Terms of Service by such
Affiliates. Payee represents and warrants that they have carefully read and understood
these Terms of Service and accept them fully. Clients’ payment obligations to Payee will
be satisfied upon receipt of payment by Jex (or its Payment Service Provider, as
applicable), and Jex (via its Payment Service Provider, as applicable) will be responsible
for remitting funds to Payee in the manner described in these Terms of Service. In the
event that Jex (via its Payment Service Provider) does not remit any such amounts to a
Payee, the Payee will have recourse for non-payment solely against Jex, and not Clients.
Payee agrees that Jex may describe or otherwise reflect the terms contained herein in any
terms of service, receipts, disclosures, or notices including, but not limited to, receipts
provided to Clients that Jex may deem necessary or prudent.
10.5. Payments to Contractors. Clients may pay Contractors in any of Jex’s supported
currencies. Unless Client instructs Jex otherwise, Client will be charged in the currency
indicated on the applicable Contract, in the event a Client elects to pay in another
currency, the exchange rate will be calculated using forward foreign exchange rates
available to Jex and the maturity of the forward will be selected based on payment date of
the relevant Contract with such Contractor. In any event, the actual payment amount, in
the actual payment currency will be clearly disclosed to the Client before the Client
completes the payment. Contractors may elect to be paid in any one of Jex’s supported
currencies. Payment Service Provider retail fees and rates will be passed through to the
Contractor.
10.6 Ownership of Deliverables. Except as set forth in any Contract or statement of
work between the Contractor and Client, Contractor agrees to grant all copyrights and all
other intellectual property rights to the work and deliverables delivered to Clients in
connection with Contracts (“Deliverables”), and the Contractor waives any and all moral
rights to Deliverables. Deliverables will be considered work-for-hire under the U.S.
Copyright Act. If Deliverables do not meet the requirements of work-for-hire or when the
US Copyright Act does not apply, the Contractor will expressly agree to assign to Client
the copyright to the Deliverables. All transfer and assignment of intellectual property to
Client will be subject to full payment pursuant to the relevant Contract terms. Clients
may not use the Deliverables if payment is not made in full or the Contract is canceled
for any reason. Notwithstanding the foregoing, for custom Deliverables (such as art work,
design work, report generation, etc.), the Deliverables will be the exclusive property of
the Client, and the Contractor assigns all rights, title and interest in the Deliverables to
the Client. Contractors further confirm that whatever information they receive from the
Client that is not in the public domain, will be kept confidential and will not be shared or
used for any purpose whatsoever other than for the delivery of the Deliverables or
performance of services for the Client pursuant to the Contract.
11 - Communications from Jex
By creating an Account on our Platform you agree that we may contact you in relation to
the Services. By creating an Account you also agree to subscribe to newsletters and/or
marketing materials and/or other promotional information we may send to you. However,
you may opt-out of receiving any, or all, of these marketing communications from us by
following the unsubscribe link or instructions provided in any email we send. Please note
that we may still contact you and send you messages related to the Services even after
you have opted out of receiving marketing communications.
12- Electronic Signatures and Legal Notices
You agree that any signature or other electronic symbol or process attached to, or
associated with a Contract, Form, certificate, or other document between you and Jex or
you and another User with the intent to sign, authenticate or accept the terms of any such
Contract, Form, certificate, or other document and any contract formation or
record-keeping through electronic means on the Services will have the same legal validity
and enforceability as a manually executed signature or use of a paper-based
recordkeeping system to the fullest extent permitted by applicable law, including the
Federal Electronic Signatures in Global and National Commerce Act, or any similar state
law based on the Uniform Electronic Transactions Act, and you hereby waive any
objection to the contrary.
You consent to us providing notices to you under these Terms of Service electronically
and understand that this consent has the same legal effect as a physical signature.
We may provide notices regarding activity and alerts electronically through your
Account, email, and via text or SMS to the contact information provided to us by you. We
will send notices affecting payment and these Terms through your Account or via email
and you agree that they will be considered received 24 hours after they are sent. You
understand that you may not use the Services unless you consent to receive notices
electronically. You may only withdraw consent to receive notices electronically by
closing your Account.
We may send notices to Users’ mobile phones through text or SMS to the phone numbers
you provide to us. These notices may include alerts about the Services, Contracts, Forms,
Invoices and other documents. Administrators and Users may elect to not receive certain
notices via text or SMS, but this will limit the use of certain Services.
You must maintain an updated web browser and computer and mobile device operating
systems to receive Notices correctly. You are responsible for all costs imposed by Internet
or mobile service providers for sending or receiving notices electronically.
Contact us immediately via email to help@jex.global if you are or believe you are having
problems receiving Notices.
13 - Interruption of Service
From time to time, the Services may be unavailable for periods of time for maintenance
and / or modifications to the Platform. We will endeavor to make keep maintenance down
time as brief as possible. However, we cannot guarantee that the Services will be
available to you, and we will not be liable to you for any losses or damages, pecuniary or
non-pecuniary, resulting from the interruption of your use of the Services.
14 - Intellectual Property
The Platform, Services, any Content thereon (excluding any User Content), and any
APIs, interfaces, features and functionalities thereof are and will remain the exclusive
property of Jex and its licensors. The Services are protected by copyright, trademark, and
other laws of both the United States and each jurisdiction in which we make the Services
available to Users. You may not use our trademarks, trade dress, service marks, logo or
trade name in connection with any product or service without the prior written consent of
Jex. You will not remove, alter or conceal any copyright, trademark, service mark or
other proprietary rights notices incorporated in the Platform and/or Services, if any.
Except as expressly permitted herein, you may not copy, further develop, reproduce,
republish, modify, alter download, post, broadcast, transmit or otherwise use the Content
of the Platform or Services for any purpose.
You, or the Business, as applicable, have all right, title and interest in the User Content
you submit. Except as expressly set forth herein, nothing herein grants Jex any right, title
or interest in any intellectual property rights of Client. Jex shall not use any name or logo
of Client in any marketing or advertising materials without Client’s prior written consent.
15 - Feedback & Features Request
We welcome feedback, comments and suggestions for improvements to the Services
(“Feedback”). You acknowledge and expressly agree that any contribution of Feedback
by you does not and will not give or grant you any right, title or interest in the Services or
in any such Feedback. All Feedback will become the sole and exclusive property of Jex,
and Jex may use and disclose Feedback in any manner and for any purpose whatsoever
without further notice or compensation to you and without retention by you of any
proprietary rights, or other right or claim. You hereby assign to Jex any and all right, title
and interest to any patent, copyright, trade secret, trademark, show-how, know-how,
moral rights and any and all other intellectual property rights that you may have in and to
any and all Feedback.
16 - API Integrations
Our Services may contain links to third-party websites, APIs or services that are not
owned or controlled by Jex. Our Services may also allow you to import or interface with
third-party applications or services.
Jex has no control over, and assumes no responsibility for the content, privacy policies, or
practices of any third-party websites or services. We do not warrant or guarantee the
offerings of any of these third-party services, their services, or their websites.
You acknowledge and agree that Jex will not be responsible or liable, directly or
indirectly, for any damage or loss caused or alleged to be caused by or in connection with
use of or reliance on any such content, goods or services available on or through any such
third party websites, APIs or services.
We strongly advise you to read the terms of service and privacy policies of any
third-party web sites, APIs or services that you visit or interact with.
17 - Survival; Termination
We may terminate or suspend your Account and bar access to the Services immediately,
without prior notice or liability to you, in our sole discretion, for any reason whatsoever.
Grounds for such termination or suspension may include: (i) extended periods of
inactivity; (ii) breach of these Terms; (iii) fraudulent, harassing, or abusive behavior; (iv)
behavior that is illegal or harmful to other Users, third parties or business interests of Jex;
(iv) termination, suspension or expiration of any Consultant Services Agreement for any
reason, as applicable, or (v) failure to make payment in accordance with the terms hereof
or any Consultant Services Agreement. If your Account is terminated, you may not rejoin
the Platform again without our express permission. Upon termination of your Account,
you shall not have any further access to any Content that may be available through your
Account.
We reserve the right to investigate suspected violations of these Terms or illegal and
inappropriate behavior through the Services. We will fully cooperate with any law
enforcement authorities or court order requesting or directing us to disclose the identity,
behavior or Content of anyone believed to have violated these Terms or to have engaged
in illegal behavior in connection with the Services.
You or the Business, as applicable, may request the termination of your Account at any
time by contacting us via email at help@jex.global. Following such request, Jex shall
close your Account as soon as reasonably practicable.
Any suspension, cancellation or termination of your account shall not affect your
obligations under these Terms which by their nature are intended to survive such
suspension, cancellation or termination.
18 - Limitations of Liability; Indemnification
Jex is not an intermediary, advisor, agent or third party to Users with regard to any
Contracts, and we take no responsibility for the quality or adequacy of any Deliverables
or services performed, User disputes and or content posted to the Platform by Users.
Jex assumes no liability for any acts or omissions of any Contractor, Contractor's failure
to provide the services to the Client, or Client's failure to pay amounts owed to a
Contractor; and the Contractor acknowledges that Jex’s obligation to pay the Contractor
as the Contractor’s Payment Agent is subject to and conditional upon Jex’s actual receipt
of payment from the Client.
You agree to defend, indemnify and hold harmless Jex its Affiliates, Payment Service
Providers and each of their respective employees, contractors, agents, officers and
directors, from and against any and all claims, damages, obligations, losses, liabilities,
costs or debt, and expenses (including but not limited to attorney's fees), resulting from or
arising out of (a) your use and access of the Service, by you or any person using your
account and password; (b) a breach of these Terms; (c) your breach of the terms of any
Contract, or the terms of any Payment Service Provider agreement; or (d) any Contract,
Form, data and Content posted by you to the Platform.
19 - Force Majeure
You may not hold us liable for any interruption of the Services due to any act of God;
blockage, disturbance or encumbrance of the telecommunications, transport or
procurement networks for whatever reason; poor quality or interruptions of electrical
current; virus or computer pirate attacks, insurrections or acts of a similar nature; state of
war or embargo; total or partial strikes within or outside of the company; lock-out, social
conflicts, sabotage or acts of vandalism; foul weather, epidemics, earthquakes, explosion,
fires, storms, flooding, other natural disasters; water damage, incapacity to obtain raw
materials or supplies; legal or regulatory modifications applicable to supplying the
Services, and any other case beyond our voluntary control preventing the normal
provision of the Services to you.
20 - Disclaimers
Jex is not a law firm, and is not permitted to engage in the practice of law. Jex employees
do not act as your attorney or otherwise provide legal advice to you. The Templates,
Forms, and other sample documents available to you on Jex Platform are made available
to you for informational purposes only and are not a substitute for the advice of an
attorney, and may not be relied upon by you in any manner whatsoever with regard to the
legality or sufficiency of such materials for your situation or needs.
Your use any portion of the Services does not create an attorney-client relationship with
us. You understand and agree that you or your attorneys or advisors represent you in any
legal matter you undertake related in any manner to any Template, Form or any other
document you obtain through the Platform. Jex is prohibited from providing any kind of
advice, explanation, opinion, or recommendation to you about possible legal rights,
remedies, defenses, options, selection of forms or strategies.
The Platform provides Templates, Forms and other automated document generation tools
for Users to prepare, create and execute Contracts with other Users, document work
progress, and fill out and submit Forms to tax authorities. The information we provide is
comprised of a compilation of frequently encountered legal and compliance issues
generally applicable to engagements between Contractors and Clients, and is not intended
to be comprehensive of matters specific to your circumstances.
At no time do we review your Contracts, Forms, or other documents or the information
you input for legal sufficiency, draw legal conclusions, provide legal advice or apply the
law to the facts of your particular situation or needs.
Jex and the Services are not a substitute for the advice of an attorney. Although Jex takes
every reasonable effort to ensure that the Templates, Forms, and other information on the
Platform are up-to-date and reflect our best understanding of compliance matters related
to engagements with independent contractors, the information on the Platform is not legal
advice and is not guaranteed to be correct, complete or up-to-date. Because the law
changes rapidly, varies from jurisdiction to jurisdiction, and is also subject to varying
interpretations by different courts and certain government and administrative bodies, Jex
cannot guarantee that all the information on the Platform is accurate, up-to-date, complete
or sufficient for your specific legal or compliance needs.
The Platform contains links to other compliance resources. We provide these links to help
you identify and locate other resources that may be of interest to you, and are not
intended to state or imply that Jex sponsors, is affiliated or associated with, guarantees, or
is legally authorized to use any trade name, registered trademark, logo, legal or official
seal, or copyrighted symbol that may be reflected in the links. Any third party
information contained on the Platform or on sites we link to is from sources we believe to
be reliable, but which we have not independently verified.
Jex is not responsible for any loss, injury, claim, liability, or damages related to your use
of any sites we link to or from errors or omissions in the content of the linked sites. Your
use third-party links and information at your own risk. Any tax-related compliance
information on the Platform is not intended by us to be used, and cannot be used, for the
purpose of (i) avoiding penalties that may be imposed by any governmental taxing
authority or agency, or (ii) promoting, marketing or recommending to another party any
tax-related advice in such information.
Any suggestions in the information we provide on the Platform are general, and do not
take into account an individual’s or entity’s specific tax circumstances or applicable
governing tax law, which may vary from jurisdiction to jurisdiction is subject to change.
Jex makes no express or implied warranties or representations, and Jex has no liability to
you with respect to the information and data we provide to you on the Platform or in
connection with the Services.
YOUR USE OF THE SERVICES, AND ANY, CONTENT OR INFORMATION
OBTAINED THROUGH THE SERVICES IS AT YOUR OWN RISK. THE SERVICES
AND CONTENT ANDS INFORMATION OBTAINED THROUGH THE PLATFORM
ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY
EXPRESS OR IMPLIED IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR COURSE OF
PERFORMANCE OR ANY OTHER. NEITHER JEX NOR ITS AFFILIATES MAKE
ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE
COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR
AVAILABILITY OF THE SERVICES OR INFORMATION OBTAINED BY YOU
THROUGH THE PLATFORM. THE FOREGOING DOES NOT AFFECT ANY
WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER
APPLICABLE LAW.
JEX AND, ITS AFFILIATES DO NOT WARRANT THAT (A) THE SERVICES OR
ANY PAYMENT METHOD WILL BE UNINTERRUPTED, SECURE OR
AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY ERRORS OR
DEFECTS WILL BE CORRECTED; (C) THE SERVICES ARE FREE OF VIRUSES
OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING THE
SERVICES WILL MEET YOUR REQUIREMENTS.
21 - Limitation of Liability
We assume no responsibility for any error, omission, interruption, deletion, defect, delay
in operation or transmission, communications line failure, theft or destruction or
unauthorized access to, or alteration of, any Content or Services. We are not responsible
for any problems or technical malfunction of any telephone network or lines, computer
online systems or equipment, servers or providers, software, failure due to technical
problems or traffic congestion on the Internet or on the Services. Under no circumstances
shall we be responsible for any loss or damage, including personal injury or death and
any injury or damage to any person’s mobile device or computer, resulting from use of
the Services or from any Content. In addition, we assume no responsibility for any
incorrect data, including Personal Data provided by you or on your behalf and you hereby
represent and warrant that you are solely responsible for any and all data provided to Jex,
including any incorrect data and you shall assume any and all liability for any
consequences of provision of such incorrect data to us.
IN NO EVENT WILL JEX, NOR ITS DIRECTORS, EMPLOYEES, PARTNERS,
AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT,
INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES,
INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE,
GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR
ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B)
ANY CONDUCT OR CONTENT OF ANY USER OF THIRD PARTY ON THE
SERVICES; (C) ANY CONTENT OBTAINED FROM THE SERVICE; AND (D)
UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS
OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT
(INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR
NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE,
AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF
ITS ESSENTIAL PURPOSE.
OUR MAXIMUM LIABILITY TO YOU UNDER THESE TERMS IS LIMITED TO
THE GREATER OF THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU
TO US IN THE THREE MONTHS PRECEDING THE EVENT THAT IS THE BASIS
OF YOUR CLAIM OR $500.00. THESE LIMITATIONS APPLY REGARDLESS OF
THE LEGAL THEORY ON WHICH YOUR CLAIM IS BASED.
22 - Exclusions
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or
limitation of liability for consequential or incidental damages set forth in the
“LIMITATION OF LIABILITY” and “DISCLAIMER” sections above, so the limitations
above may not apply to you.
23 - Governing Law
These Terms will be governed and construed in accordance with the laws of Delaware,
United States, without regard to its conflict of law provisions.
24 - Confidentiality
“Confidential Information” means any business and technical information disclosed by
one party (“Disclosing Party”) to the other party (“Receiving Party”) that is identified as
confidential or proprietary, or which should reasonably be understood to be confidential
or proprietary. Confidential Information does not include information which Receiving
Party can show (a) is or has become publicly available without its breach of this
Agreement; (b) was in its possession prior to disclosure, (c) was provided by a third party
having a lawful right to make the disclosure; or (d) is required to be disclosed by law or a
court order (“Order”), provided the Receiving Party provides prompt written notice of the
requirement and cooperates with Disclosing Party as reasonably necessary to limit or
eliminate such requirement, if and to the extent permitted by such Order. Receiving Party
will not use the Confidential Information of the Disclosing Party except for performance
of its obligations under this Agreement. The terms and conditions of this Agreement,
including without limitation any pricing terms hereof, shall be deemed the Confidential
Information of Jex. All User Content added by a User to the Platform shall be deemed
Confidential Information of the User, provided however, that Jex may use any data
received from the User (including but not limited to User Content) for its own internal
purposes, such as, without limitation, the general improvement of its products and
services or in order to recommend its services to third parties.
25 - Miscellaneous
Except as may be expressly stated in these Terms, these Terms constitute the entire
agreement between us and you pertaining to the subject matter hereof, and any and all
other agreements existing between us relating thereto are hereby canceled. We reserve the
right, at our sole discretion, to modify or replace these Terms at any time with notice to
you. By continuing to access or use the Services after any revisions become effective,
you agree to be bound by the revised Terms. If you do not agree to the new Terms, you
are no longer authorized to use the Service. In the event that any provision of these Terms
is held to be unenforceable, such provision shall be replaced with an enforceable
provision which most closely achieves the effect of the original provision, and the
remaining terms of these Terms shall remain in full force and effect. We may assign
and/or transfer our rights and obligations hereunder to any third party without prior
notice. You shall not assign and/or transfer any of your rights or obligations hereunder,
and any assignment in violation of the foregoing shall be void. Either party’s failure to
enforce any right or provision of these Terms will not be considered a waiver of those
rights. If any provision of these Terms is held to be invalid or unenforceable by a court,
the remaining provisions of these Terms will remain in effect. If we are required to
provide notice to you hereunder, we may provide such notice to the contact details you
provided upon registration.
26 - Contact Us
Our Customer Support team is available if you have any questions regarding the Services,
your Account, or these or Terms of Service. You can contact our Customer Support team
by submitting a request at help@jex.global. Jex may communicate with you via email or
other channels regarding your Account, Platform system updates, and other issues related
to your Account.